Why Care? - Crafting a Leadership Grounded in Truth and Empathy
Why care? It may seem inherent to health care, but that’s not always the case. To learn more, join us for Inspiring Conversations with Dr. Adrienne Boissy, Chief Experience Officer of the Cleveland Clinic Health System, staff neurologist at the Cleveland Clinic Mellen Center for Multiple Sclerosis, and recognized thought leader in empathy and human-centered care.
Introducing Dr. Adrienne Boissy, Chief Experience Officer, Cleveland Clinic
Presented by Tom Schreier
Tom Schreier, Founding Director of the Inspired Leadership Initiative, provides an introduction to this week’s topic, “Why Care? Crafting a Leadership Grounded in Truth and Empathy” and special guest, Dr. Adrienne Boissy.
Dr. Adrienne Boissy
Presented by Tom Schreier
Adrienne Boissy, M.D., M.A., is the Chief Experience Officer of the Cleveland Clinic Health System and a staff neurologist at the Cleveland Clinic Mellen Center for Multiple Sclerosis. Dr. Boissy leads initiatives to address and improve every aspect of a patient’s encounter with the Cleveland Clinic Health System – from their physical comfort to their educational, emotional and spiritual needs. Based on what matters most to patients, she sets the enterprise’s strategic vision for how to enable human centered care through design thinking, digital engagement, and compassionate innovation.
Dr. Boissy co-chairs the Empathy and Innovation summit, the largest independent summit on patient experience in the world. She serves as Editor Emeritus of the Journal of Patient Experience, on the Editorial Board of NEJM Catalyst, and on the Advisory Board for Option B. She has published extensively about the transformational change needed in patient-centered measurement, relational communication, burnout, and empathy, and she advocates for major operational changes in healthcare systems for a more humane experience, noted in her provocative TED talk “Can empathy help heal healthcare?” Her work has been featured in The Wall Street Journal, NPR, The Washington Post, Forbes, and The Atlantic, among others. A Harvard Macy scholar, she has been repeatedly recognized as a leading physician executive and thought leader.
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Presented by Tom Schreier
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Featured Speakers:
- Dr. Adrienne Boissy, Chief Experience Officer, Cleveland Clinic
- Tom Schreier, Co-Founding Director, Inspired Leadership Initiative